TICKET INFORMATION
WHERE TO BUY TICKETS?

Tickets should always be bought from a reliable source, below are some options for you.
Online: From the official website you're currently on obviously here
By phone: Call the Download Festival ticket hotline: 0844 8471767
In person: From a Ticketmaster ticket centre, details here
We cannot be held responsible for any purchases made through unreliable sources.
Tickets will be sold on the day from the on-site box office, subject to availability. Where possible, please bring cash with you to pay as card payments can take a long time to process, causing delays for everyone in the queue.

WHAT TICKETS ARE SOLD OUT?

All camping tickets for Download Festival 2009 have now sold out as the site is at capacity. Everyone who wishes to enter the campsite will need a ticket, even if they are camping in a tent that's already in place.
N.B. Kids tickets availability is not affected by this.
You will not be permitted to sleep in your car, please expect a rude awakening if you try...!
We cannot recommend you make a purchase from anywhere other than the authorised vendors listed on our info page, all of which have sold out of camping tickets.
All RIP packages are sold out.
The Campervan site is completely sold out.
There are some suggestions for alternatives to camping here

AUTHORISED VENDORS

There are many dodgy websites out there, be careful! The below list is accurate as I write, but If you want to clarify a vendor's authenticity email us at info@downloadfestival.co.uk
THIS WEBSITE!
TICKETMASTER
BIG GREEN COACH COMPANY
NATIONAL EXPRESS
LASTMINUTE.COM
GIGANTIC
HMV (SEATEM)
TICKETLINE
SEE TICKETS
STARGREEN
ROCK CITY
MIDLAND BOX OFFICE
BIRMINGHAM TICKET SHOP
TICKET FACTORY
TICKETS SCOTLAND
TICKETLINE CARDIFF
BRISTOL TICKET SHOP
JUMBO RECORDS
DERRICKS
VIAGOGO
SEATWAVE

DAY TICKETS

Day tickets go on sale on Friday 01 May 2009 at 9am and will cost £65 + booking fee.

KIDS OFFER

These will ONLY be available on the day from the on-site Box Office and there will be unlimited availability despite the campsite selling out.
Weekend Arena tickets: £75
Camping ticket: £10
Day Tickets: £30
Customers are required to bring ID for the child, who must also be in attendance when making the purchase.

OVERSEAS BOOKINGS


BOX OFFICE COLLECTION

To collect your tickets, you will need to take with you the booking confirmation email and the credit or debit card used to make the purchase.
Kids tickets will be sold at both box offices. Please ensure you take appropriate ID for the child the ticket is for and be advised that they will need to be in attendance when buying the ticket also. A photocopy of their passport or birth certificate is recommended.
If you are collecting tickets that were paid for by someone else, please ensure you bring with you a letter of authority:
Letters of Authorisation must include the following information as standard:
Full name and address of customer booking tickets
Customer’s telephone number
Booking reference number
Event name
Event date
Venue
Number of tickets purchased
Name of person collecting tickets
Details of type of ID that the person collecting the tickets will provide when they are collecting
Last 4 digits of the payment card used to make the booking
Tickets will be sold on the day from the on-site box office, subject to availability. Where possible, please bring cash with you to pay as card payments can take a long time to process, causing delays for everyone in the queue.

CARBON OFFSETTING

Trying to get to the festival in an environmentally friendly way, but still want to do more? Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.
Climate change is a pressing global issue. Nevertheless, there are things that we can all do.
We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donnington Park.
If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.downloadfestival.co.uk and we’ll choose one to support.
Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.
For more information on Eco-Schools please go to www.eco-schools.org.uk

TICKET TERMS & CONDITIONS

"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Camping Ticket" means a ticket entitling You to camp within designated areas at the Event.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.
1. These Terms incorporate, and should be read together with, any Venue’s and/or Agent’s terms, conditions and regulations, which You can obtain from the Venue and/or Agent.
2. Your possession of this Ticket constitutes Your acceptance of these Terms.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to the Terms.
4. It is Your responsibility to check this Ticket prior to the Event, and contact Us immediately if there is a problem, as mistakes may not be rectified on the day of the Event.
5. The Event is not suitable for young children. All children under the age of sixteen must be accompanied by a parent or guardian.
6. Please contact Us in advance of the Event if You have any specific access requirements or special needs in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at access@downloadfestival.co.uk or by contacting Us on 0207 195 2133.
7. You must retain this Ticket on Your person at all times during the Event.
8. No duplicate tickets or wristbands will be issued in any circumstances.
9. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
10. Where reasonably necessary, We reserve the right to make alterations to the published Event or programme. Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
11. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event (such that in Our reasonable opinion the Event is materially different to what a purchaser of the Ticket might reasonably have expected when purchasing the Ticket). The use of understudies shall not be a material change. Refunds are equal to the face value of the Ticket plus the per ticket booking fee and should be obtained from the Agent from whom You purchased the Ticket, subject to their terms and conditions.
12. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place. If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event.
13. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk.
14. We will not be responsible for any loss, theft or damage to Your personal belongings, other than caused as a result of Our negligence.
15. You may not re-sell or transfer this Ticket if in Our reasonable opinion You are doing so in the course of business. We will consider that a Ticket has been re-sold or transferred in the course of business if it is sold for a profit (i.e. for higher than the face value of the Ticket plus the booking or handling fee). Any Ticket sold in the course of business will become voidable and We reserve the right to refuse admission to the holder of the Ticket or eject the holder from the Venue.
16. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to eject You from the Event and You may be liable to legal action for trespass. Void tickets are non refundable.
17. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
18. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches.
19. We reserve the right to confiscate any item, which in Our reasonable opinion, may cause danger or disruption to other persons at the Event. The following may not be brought into the Event: animals (except for special assistance dogs); laser pens; cans (except those kept within the designated camping areas); glass containers (including glass bottles); items which may be regarded as weapons; illegal substances; or barbecues (except disposable barbecues used within the designated camping areas). For the avoidance of doubt, We reserve the right to confiscate any disposable barbecues which are not used in a responsible manner.
20. Gas cylinders are strictly prohibited. If You are found in possession of a gas cylinder We reserve the right to eject You from the Event.
21. You must comply with any and all instructions given to You by Venue and/or Event staff and stewards.
22. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
23. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
24. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
25. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind except for those customers who hold Camping Tickets. If You hold a Camping Ticket, You must exchange Your Camping Ticket for a wristband, which will permit You to exit and re-enter the Event.
26. Camping at the Event is permitted only within the designated areas. If You wish to camp at the Event, You must purchase a Camping Ticket in advance of the Event. No Camping Ticket will be valid unless presented with a Ticket.
27. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
28. The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
29. Warning – Prolonged exposure to loud noise may cause damage to Your hearing.


EVENT INFORMATION
OPENING TIMES - DOWNLOAD 2009

Car Park
Wednesday 10th June @ 9am to Monday 15th June when the last customer leaves!
Main Arena
Friday 12 June, 12:00pm (midday)
Saturday 13 June, 10:00am
Sunday 14 June, 10:00am
The music will start an hour after doors open and end at approximately 22:30 each day.
Standard Campsite Opens: Wednesday 10th June, 12:00pm (midday)
Closes: Monday 15th June, 12:00pm (midday)
RIP Park Farm Campsite Opens: Wednesday 10th June, 12:00pm (midday)
Closes: Monday 15th June, 12:00pm (midday)
Box Office
Wednesday 10th June 10am - midnight
Thursday 11th June 8am - midnight
Friday 12th June 8am – midnight
Saturday 13th June 8am – midnight
Sunday 14th June 8am – 9pm

SITE MAP



AGE RESTRICTIONS

We do not recommend you bring small children with you to Download. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times.
Kids aged 12 or under will be eligible for concession rate tickets for Download 2009. These will ONLY be available on the day from the on-site Box Office but don't worry about them selling out as there will be unlimited availability:
Weekend Arena tickets: £75
Camping ticket: £10
Don't take any chances - bring proof of age.
N.B. These restrictions include the RIP Park Farm Campsite though concession rates are not available for the RIP packages.

PROOF OF AGE

Please don't be offended by this request, in fact take it as a compliment!
The ONLY accepted proof of age documents are:
1) Passport (Not a photocopy)
2) Photocard Driving License
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Northern Ireland Electoral Identity Card
You will only need to present your ID once at the festival, after which you will be issued with a wristband confirming your age. Further details on where and how to do this will be available here very soon.
Once you've shown your ID, we recommend you store it in our secure lockers that are available as a supplemental item when booking your tickets or on the tickets page if you've already got your tickets.
If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

CAMPSITE ACCESS

No-one will be allowed onto the campsite without proof that they also have a ticket for the festival. This will be policed across the festival weekend.
CAMPSITES OPEN AT MIDDAY on WEDNESDAY 10th JUNE.
We will NOT accept campers prior to this time. Do not get here before then!
NO ROGUE CAMPING - You will not be allowed to camp without a camping ticket! A camping ticket lasts for the whole weekend or just one night, it’s the same price. No rogue camping will be tolerated.
You will not be permitted to sleep in your car, please expect a rude awakening if you try...!
Large tents/gazebos must be used by the number of people for which they are intended i.e. no 6 berth tents with just 2 people sleeping in it!

LOCKER INFO

CAMPSITE LOCKERS
The campsite lockers are equipped with a 12v cigarette lighter style power socket for you to plug your in-car charger for your phone, ipod, camera etc in to. Should you not have a 12v charger, most phone chargers are available to purchase from £5 on www.lockerhouse.co.uk or on-site, subject to availability.
You will get to keep a souvenir branded padlock after the event too! Book now, and be sure to keep your stuff safe all weekend.
Your locker will be available to you 24 hrs a day and they will be security managed. CCTV is also fitted for added security of your belongings.
IMPORTANT! - PLEASE NOTE: The Campsite lockers are 25cm wide x 15.5cm deep x 10cm high - so they are the right size for small valuables (mobiles, wallets, cameras).
N.B. Customers who are camping will only have access to the lockers situated in the campsite area. Your ticket will not be transferrable to the lockers in the arena as these are exclusively for day and weekend arena ticketholders, though we will have these on sale on the day for £5.00 to all customers should you wish to buy one, subject to availability.
ARENA LOCKERS
Day ticketholders and Weekend Arena ticketholders will have access to lockers in the arena. Please note, the ARENA lockers are key operated and do NOT have 12V charging facilities.
The Arena Lockers are 30cm Wide x 30cm Deep x 40cm High.
GENERAL LOCKER INFO
Once booked please keep your reference number, however you will receive an electronic email voucher from Lockerhouse 7 days prior to the festival. This will enable you to register swiftly at the Lockerhouse Box Office which you will find adjacent to the lockers on site.
Customers who have booked a locker will not be issued a ticket. Simply take with you your booking reference number (Shown on your booking confirmation and on your tickets) and you will be issued with a locker.
Lockers will only be available online until 18:00 on Wednesday 03 June 2009. Should you wish to make a purchase after this time, there will be limited availability onsite.

WHAT TO BRING/WHAT NOT TO BRING

BRING
A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket! Bring enough cash for the weekend, and/or a cash card (keep it safe!) We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.
Bring ID if you look under 16 in order to be admitted to the festival. You will also need ID if you want to buy alcohol and look 21 or under.
Plus, tell your friends of any allergies you have.
Check out the latest weather update before you leave for Donington.
DO NOT BRING
Offensive weapons or anything that may be considered offensive, even if you're planning to use it for camping ( it won't be allowed in )
This includes: ANY glass containers, ANY pets, Laser pens ( they are dangerous and may result in eviction without refund )
Gas cylinders and petrol fuelled cookers will not be permitted in the main campsite. Anyone found in possession of a gas cylinder or petrol may be asked to leave.
The recommended cooking stoves allowed are any solid fuel type such as:
Disposable BBQ’s
Hexi Stove with solid fuel block
Standard compact cameras will be permitted, though you will not be able to take in a professional camera i.e. One with interchangeable lenses. Video cameras are not permitted on site.

GAS @ DOWNLOAD

No we're not stopping you from passing wind (!) but we do need to let you know about some important changes to the rules and regs about bringing gas canisters and petrol to Download.
In the main campsites, you will not be permitted to bring in gas canisters or petrol fuelled cookers. Anyone found in possession of a gas cylinder or petrol may be asked to leave.
The recommended cooking stoves are any solid fuel type such as:
Disposable BBQ’s
Hexi Stove with solid fuel block
Gas cylinders will be permitted in the Campervan Site, providing they are professionally installed and certificated in a caravan/campervan.
Gas cylinders will be permitted in the RIP campsite and Disabled Access campsites as these areas are much easier to ensure responsible usage.
Petrol fuelled cookers and generators will not be permitted in any campsite.

FOOD AND DRINK

Food from around the world, from fish‘n’chips to stir-fried chicken to tofu-burgers – there will be plenty on stalls on site, catering to a wide variety of tastes! Soft Drinks and Beer will be available all day and the bars in the campsite entertainment zone will be open until well after the main show finishes.
You can bring your own alcohol with you if you are camping, though it will not be permitted in the music arena. Remember, no glass bottles are allowed anywhere on site, but cans of drink are fine in the campsite only. You will only be permitted to take in soft drinks in to the arena and these must be in plastic bottles no bigger than 500ml. Food can be taken in to the arena, though not in a glass container.
Should you have dietary requirements that mean you need to bring medicine or your own food or drink (outside of the above guidelines) in to the arena, please ensure you take with you a doctors note to show to the stewards. Any question on this, please drop us an email to info@downloadfestival.co.uk
If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk

FESTIVAL MARKETS

There will be full festival markets dotted all over the site providing all kinds of things that you will need to survive the three or four days you intend to stay with us. Market stalls include clothes, jewellery, massages, piercing & tattoos, organic foods, souvenirs, merchandise, chairs, and loads of other stuff.
If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk

PLAN YOUR DAY

Once on site it is important to plan your day. Obviously the priority is making sure you get to see the acts that mean the most to you – come back to the festival website a few days before the show and all band times will be listed so you can plan in advance.
Don’t forget some other basics though – If you are with friends & are camping together or travelling home together - arrange a place & time to meet up at the end of the night.
Large crowds, a long day & hot weather in combination will tire you out. Make sure you pace yourself, drink plenty of water, eat some food that will give you some energy & minimize sun exposure.

WORKING @ DOWNLOAD

Live Nation are looking to recruit staff for the information and campsite hub points, providing information and general assistance to festival goers and encouraging them to be environmentally aware in the disposal of their rubbish, particularly in packing up.
To apply for either role, you must be over 18, available to work from Wednesday 10th to Monday 15th June 2008, doing a total of approximately 25 hours in shifts at some point during these days, providing 24 hour coverage (yes that does mean some very late nights!). You will be free to enjoy the festivals the rest of the time and we will try to be flexible on your hours so you can get to see your favourite bands.
You must be proactive and dynamic, and happy to interact with the public - Shirkers need not apply (And we won't pay you!
For your efforts, we will reimburse the cost of your ticket (£160) on completion of your shifts and we will reward you with a hearty meal during the shifts you work.
To apply, please email: info@downloadfestival.co.uk with the subject field as ‘Recruitment’. Please include your name, address, mobile number and email address. Please also add a photo of yourself and a brief application letter.
Closing date for applications: Sunday 10th May 2009

NEIGHBOURS

We have very welcoming neighbours at Donington, amongst some beautiful farmland; however, we are in the countryside, be careful and keep noise to a minimum when leaving the festival area.
We want to come back next year, so anyone found on private property, pitching their tent or making what seems like a crafty shortcut, will be dealt with by the authorities and you won't get any sympathy from us! Use our campsite and our car parks that way, you won't have your car impounded or tent removed!

LITTER


LOST AND FOUND

After the event, please contact Loughborough Police Station - 01162 222222 - to see whether your belongings have turned up or been handed in.

DRINK RESPONSIBLY

If you do drink, don't do drunk! Excessive drinking is bad for your health and your memory - surely you want to remember Download for the right reasons. Pace yourself, and have a great weekend.
IF YOU DRINK, DON'T DRIVE. DON'T RISK IT.
There will be large police presence at Download Festival don't risk ruining everything. If you want to drink, take the shuttle bus or camp over the whole weekend, and remember don't drive until you're in the clear.

ILLEGAL DRUGS

Drugs, hard or soft, are no more legal at festivals than they are anywhere else the same penalties and risks apply. Festivals and large crowds can be disorientating experiences this is definitely not the place to start experimenting. And remember, there are film crews, security staff and police throughout the site and surrounding area its not exactly secluded!
After all this however, don't be afraid to tell medical staff or stewards if something is going wrong. - There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.
For more information about staying safe from drugs and alcohol related problems at Download, Click Here to visit our advice page, which has been put together by our friends from drugs advisor FRANK.

DRUG & ALCOHOL ACTION TEAM

The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival.
Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival.
People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message.
If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use. As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive.
Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download."
There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

CROWD CONTROL

Security will have discretionary powers to restrict crowd numbers plus people who are too small or young, intoxicated, aggressive or possibly drug affected, incapacitated, in a wheelchair or on crutches.
Crowd surfing and moshing are dangerous to yourself and others and may result in eviction without a refund, so don’t do it.
Please consider others as well as your own safety, especially in front of stages. If someone falls down or is in distress please help them if you can or let the Stewards or Medical team know so we can help. It's meant to be a fun day, let's make sure it is.

CRIME PREVENTION AT DOWNLOAD

The police in Leicestershire want visitors to this year’s Download Music Festival to have a safe, happy and crime free time.
Following its success last year, the police have re launched their text messaging and email service aimed at gathering information before, during and after the event. If you have any information that might help prevent crime during the Festival then please use the text or email service.
You can text ‘police’ followed by your message to 86688 or email downloadfestival.intel@leicestershire.pnn.police.uk
Steps to a safe and happy Download
• Use the on-site lockers for your personal belongings; don’t leave anything in your tent when you are not in it. You can either book a locker in advance through your ticket provider or buy one when you arrive for £5.
• If you can’t take your valuables with you when you leave the tent, leave them at home.
• Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.
• Do not bring large sums of cash. Only bring what you need and keep it on you at all times.
• Postcode the property you do bring to Download so that it is identifiable.
• If you arrive by car, don’t leave anything on display in your vehicle including sat navs, car stereos, CDs or mobile phones. Don’t put items in your glove box or the boot, this is the first place a thief will look. Take everything with you or leave it at home.
Security staff and police officers will be patrolling both the camp sites and the car parks and each campsite will have a ‘hub’ with a ‘hub’ manager where people can go to report problems. The mobile police station will be on the site which will be used as a reporting centre if anyone needs to report a crime. Community volunteers will also be working on the site giving out crime prevention leaflets and post coding your property if visitors have forgotten to do it before they arrive.

SAFETY & SECURITY

• Know where your nearest emergency exits are
• Follow the instructions of Security Personnel, Police or other officials
• Move away promptly from any danger
• Notify a Steward, Police or Official if you see any any antisocial behaviour
• Move to where there is more space, should a crowd surge occur
• Ask for help if you need it and help others, especially if someone falls
• Stay calm (if you are distressed, ask to be taken to the Welfare Tent)

BAND SUBMISSIONS


MEDIA ENQUIRIES

For all print and online press enquiries, please email:
alex.darling@ldcommunications.co.uk
For all Radio & TV enquiries, please email:
scott@screampromotions.co.uk


DISABLED ACCESS INFORMATION
GENERAL NOTES


BOOKING TICKETS

Live Nation manage all disabled customer ticket sales in-house.
We have a Disabled Customers hotline number that patrons can call to book tickets - It is 020 7195 2133. N.B. This number is operational Monday to Friday, 10am to 6pm only. Please leave a message should nobody be available and we will call you back.
For overseas bookings, please call +44 20 7195 2133
NB: Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please call the disabled access ticket line on 020 7195 2133 or email access@downloadfestival.co.uk

DISABLED CUSTOMERS ACCESS INTO THE ARENA


PARKING

You can also park your car next to your tent should you be camping but space is limited so this will be only available to customers who need to do so.

VIEWING PLATFORM


ACCESSIBLE TOILETS


CAMPING FACILITIES FOR DISABLED CUSTOMERS

Camping facilities and toilets are provided for disabled customers. Please ensure you purchase a disabled access camping ticket. Please contact us at access@downloadfestival.co.uk if you wish to camp with your friends, though I’m afraid we must limit this to 4 friends per disabled customer due to restrictions on space.
Motorhomes may also be taken in to the disabled campsite at no extra charge.
Can all disabled persons that are camping please bring with them a copy of your blue badge or DLA form. This is for your own safety so we have no unwanted guests into your camping area.

CHARGING ELECTRIC WHEELCHAIRS



TRAVEL INFORMATION
WHERE IS DOWNLOAD?

Donington Park, right next to East Midlands Airport Donington Park lies where the three counties of Nottinghamshire, Leicestershire and Derbyshire meet. - The ley-lines of ROCK!!
In virtually the middle of the country it has excellent connections being only 3 miles from the major trunk routes of the M1/M42 and A50.
East Midlands International Airport is only two and a half miles away and has comprehensive domestic and European flight schedules.
The mainline Intercity railway stations of Derby, Nottingham and Loughborough are approximately a twenty minute drive away and Donington Park is well served by public transport and taxi services. Click here to see Donington on a MAP
For all you Sat Nav users, the postcode for Donington Park is DE74 2RP

NATIONAL EXPRESS - ENVIRONMENTALLY FRIENDLY TRAVEL!

Coach and festival weekend camping ticket packages from National Express will be on sale at 9am on Friday 13th. Coach tickets only, are available now!
National Express shall be operating routes into Download from up and down the UK direct into the festival site. Services will operate on Wednesday 10th, Thursday 11th and Friday 12th into Download. All departures will take place on the morning of Monday 15th.
GO GREEN!!!
Coach travel is the most environmentally friendly form of public transport and in 2006 an estimated 285,000 tCO2e were saved from using coach instead of car (data ECCM). - This is equivalent to over 5 billion kettles boiling or 6.5 billion televisions powered for an hour.
So by choosing to use National Express instead of a car to get to Download, you really are reducing your carbon footprint.
TO BOOK YOUR TRAVEL TO DOWNLOAD, CLICK HERE

DOWNLOAD LIFTSHARE – WIN A FESTIVAL UPGRADE!

DOWNLOAD LIFTSHARE – WIN A FESTIVAL UPGRADE!
Save money and save the planet! Once again we have teamed up with www.liftshare.com to make sharing transport to Download a lot easier.
Save money by sharing the travelling costs, reduce CO2 emissions and cut congestion resulting in you arriving to Download much earlier!
Not only that, but those that turn up with a vehicle of four or more will be given the chance to win a VIP upgrade for the weekend!! Full vehicles will be given a form to fill in by the car park stewards on arrival. Once completed, just hand them in at your nearest campsite Hub. The draw closes at 5pm on Friday and one lucky car-load will see their tickets upgraded to VIP status, allowing them access to the EXCLUSIVE back stage bar!
The winner will be announced on the main stage on Friday evening, plus we will contact you on the number you give us (remember to bring ID when you collect your prize).
SAVE THE PLANET - REGISTER NOW!

CARBON OFFSETTING

Trying to get to the festival in an environmentally friendly way, but still want to do more? Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.
Climate change is a pressing global issue. Nevertheless, there are things that we can all do.
We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donnington Park.
If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.downloadfestival.co.uk and we’ll choose one to support.
Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.
For more information on Eco-Schools please go to www.eco-schools.org.uk

THIS IS THE AGE... OF THE TRAIN

THIS IS THE AGE... OF THE TRAIN!!!
For info on trains from your nearest station to East Midlands Parkway or Derby, call National Rail on: 08457 484 950 or check out their website: www.nationalrail.co.uk
There will be official festival shuttle buses running to and from both of these stations:
East Midlands Parkway Station - www.eastmidlandstrains.co.uk
Derby Station - www.crosscountrytrains.co.uk

RAILWAY STATION SHUTTLE BUSES

Official shuttles from Derby and East Midlands Parkway stations to take you to the festival direct. Shuttle buses will cost £7 return from Derby station and £5 return from East Midlands Parkway station.
Tickets cannot be prebooked for this service, you can only pay when you get on the bus.
East Midlands Parkway is a new station that is much closer to the site and all trains that stop here pass through Loughborough so we’ll be using this stop instead of Loughborough, details of costs and times are below.
Derby Station To Donington / Donington to Derby Station
First Bus
Last Bus
Minimum Service Level
Wednesday 10 June
09:00
17:00
Every 20 Mins
17:00
21:30
Every 30 Mins
Thursday 11 June
09:00
19:00
Every 20 Mins
19:00
23:30
Every 30 Mins
Friday 12 June
09:00
17:00
Every 20 Mins
17:00
23:30
Every 30 Mins
Saturday 13 June
08:30
23:30
Every 30 Mins
Sunday 14 June
08:30
05:00
Every 30 Mins
Monday 15 June
05:00
15:00
Plenty provided
Donington To East Midlands Parkway Station / EMP Station to Donington
Wednesday 10 June
09:00
19:00
Every Hour
Thursday 11 June
09:00
19:00
Every Hour
Friday 12 June
09:00
19:00
Every Hour
Saturday 13 June
09:00
23:30
Every Hour
Sunday 14 June
09:00
23:30
Every Hour
Monday 15 June
05:00
14:00
Plenty Provided
N.B. All above times are approximate and are subject to change.
Extra buses will be available to run more frequently should they be required.
For Buses to and from Loughborough, please see www.kinchbus.co.uk

EAST MIDLANDS AIRPORT SHUTTLE BUS

Save your energy for the festival and catch the Airparks bus for just £1.50 a trip.
Avoid having to carry your tent and belongings long distances by simply hopping onto a comfortable transfer bus. The service will run from Wednesday 10th June through till Monday 15th June and will operate between the hours of 04:00 - 22:00 every day.
Transfers will take around 8 minutes each way. The bus will leave from the bus bays just outside arrivals at East Midlands airport and will drop off at the designated shuttle bus station on Donington Park. The service will operate both ways.
Tickets can be purchased on the day. Capacity may be limited at certain times during the day and will be subject to amount of luggage carried.

CAR PARKS

Tickets for our Car Park cost £10 in advance or £20 on arrival.
The extra car traffic is one of the greatest impacts on the local area, one way to reduce the traffic is to share any spare spaces in your car. Check out the dedicated Download liftshare page: http://download.liftshare.org
If you are bringing a motorbike, you will need a car park ticket to park your bike on the hard standing area.

TAXIS - GETTING HOME SAFELY

If you plan to make your way home by taxi there will be a designated hackney carriage rank and pre-booked pick up point.
This designated area is located by the main entrance on the left off the A453.
If any taxi approaches you and touts for business then they are likely to be private hire vehicles or not licensed DON’T USE THESE.
Your safety is paramount and these vehicles unless you have pre-booked, will not be insured to take you home safely and are likely to charge you inflated prices to do so.
If you haven’t pre-booked a taxi you can get a hackney carriage from the designated rank. These taxis are licensed and have set fares agreed by the Local Authority.
Official marshals will direct you to waiting authorised licensed hackney carriages.
Example fares are:
| Derby Station | £25.00 |
| Derby City Centre | £28.00 |
| Castle Donington Village | £10.00 |
| East Midlands Airport | £15.00 |
| Kegworth | £20.00 |
| Loughborough Railway Station | £30.00 |
| Melbourne | £20.00 |
| Nottingham City Centre | £35.00 |
| Leicester City Centre | £45.00 |
| Birmingham Airport | £85.00 |
| Birmingham City Centre | £90.00 |
| London Heathrow | £180.00 |
| London City Centre | £180.00 |
| London Gatwick | £220.00 |
| Long Eaton | £25.00 |
COMPLAINTS
If you wish to make a complaint about the service you receive or have any questions regarding taxis prior to the event please contact the Licensing Section at North West Leicestershire District Council on 01530 454528/596/838

DROP OFF AND PICK UP POINTS

There will be a designated pick up and drop off point at the race circuit.
This will be located at the main entrance to the race circuit itself and will be well signposted for the event.

DO NOT DRINK-DRIVE IF YOU DRINK, DON'T DRIVE. DON'T RISK IT.


RIP PLATINUM HOTEL PACKAGES

As part of your package you will have the option to use the hotel shuttle bus service that will pick you up and drop you off at your hotel at selected points during the day & evening.
Further information on this service will be sent to you with the rest of your RIP information.

OTHER USEFUL WEBSITES

Donington Park: www.donington-park.co.uk
East Midlands Tourism: www.visitheartofengland.com
Derby Tourist Information: www.derby.gov.uk/Tourism
Loughborough Tourist Info: www.touruk.co.uk/leicester/lei_loug.htm
Derby train services: www.crosscountrytrains.co.uk
East Midlands Parkway train services: www.eastmidlandstrains.co.uk

