All disabled customers are welcome at Download, but as it is a greenfield site there are steep stony hilly sections of the site, meaning that sometimes access across the site is not that easy especially in bad weather conditions. Please bare this in mind when booking for the event. Stewards however, will be around to assist.
Live Nation provides a number of facilities in the arena and campsite to accommodate disabled customer's needs, please see the other headings on the right. Not all disabled customer's need use of these facilities but we will provide access to whatever is needed and/or a free carer/PA ticket where required to ensure your stay is comfortable and most of all enjoyable.
Should you have any enquiries regarding the access and facilities at the festival, please email email@example.com
If you require a PA/companion to attend with you, you need to apply for their ticket separately. This can be done by downloading a registration form from the Documentation heading. Once you have completed the form please send it back to us with proof of disability. Once we have reviewed the form we will send you a confirmation letter.
Should you have any enquiries regarding disabled access and/or facilities at the festival please feel free to call the disabled access information line on: 0207 195 2133 or email: firstname.lastname@example.org
Our office opening hours are 10am – 6pm Monday to Friday.
The information phone line is used for all of our outdoor events and is extremely busy all year round. If you are unable to get through please leave a message with your name, number and the nature of your enquiry and we will call you back by the end of the next business day. Do not leave multiple messages as this will only slow the return process down.
Customers Traveling via Car - The disabled customer parking area is located through site entrance C at the front of the West car park. Spaces are available on a first come first served basis.
From the FRONT of the West car park to the main arena entrance it is approximately 820m (this depends on where you park within the car park)
Access to the arena from the car park and campsite entrance is via a tarmac road.
Customers who have applied/booked access to the car park will recieve a parking hanger with their tickets. The hanger needs to be filled in and displayed at all times.
Customers Traveling via Public Transport - The closest train stations are East Midlands Parkway and Derby, official external shuttle buses will operate from both stations taking you directly to the festival drop off point. Please Note: Not every shuttle bus will be accessible.
Please make yourself familiar with the Download map and distances involved before setting off. The festival map will be available to view online approximately 10 days prior to the event.
It is important that we are able to identify those people who genuinely need the access and facilities we provide and sadly we are always faced with people trying to exploit this.
In order for us to establish this we need you to provide us with details of your requirement(s). We want to understand how your disability may affect you whilst you are at Download and how we can help you. If you don’t want to provide this information here, please let us know and we will call you to discuss. Please attach a photocopy of either your DLA letter or equivalent (Christmas Bonus letters are not accepted) or a letter from your doctor clearly confirming the need for the requests on your registration form and then send it to us. Both the registration form and proof of disability need to be received together in order to be reviewed. If you have requested disabled customer car parking please also send a copy of your official blue badge. Please feel free to cross out any details, such as reference numbers and amounts that are not directly relevant to your application. We will keep these letters secure and once we have reviewed them, we will immediately and securely destroy them. Please be patient and wait to hear from us. If you have not heard from us within 6 weeks of sending in your application please email us at the below address.
Forms need to be submitted within 2 weeks of purchasing your ticket. As the festival draws closer the cut-off date is Thursday 5th June 2014. Registration forms cannot be submitted on the day. Please fill in and return to us by either of the following methods.
Post: The Disabled Access Team
Regent Arcade House
19-25 Argyll Street
Phone: 0207 195 2133
Entrance - There will be a dedicated disabled customer entrance into the arena for disabled customers and their party. This entrance is located to the right hand side of the main entrance.
Where possible, track will be laid from the disabled customer entrance to the main stage viewing platform. We are unable to extend this to the 2nd and 3rd stage platforms for health and safety reasons.
Wristband Exchange - Weekend Arena only tickets will be exchanged for a wristband, the wristband will allow customers to enter the event each day and use the viewing platforms as and when needed. This is the only entrance you can collect the disabled access wristband from customers entering through the main entrance will not be given the appropriate wristband to use the viewing platforms.
Disabled Customer Day Ticket Holders will NOT be given a wristband. Customers simply show their disabled access ticket at the viewing platform to gain entry.
Viewing Platforms: The viewing platforms are for those disabled guests who would be unable to view the concert by any other means. In the main part this is most relevant to wheelchair users, those unable to stand for long periods or people who struggle with being in amongst crowds. It is for this reason that all guests in this situation are given priority in accessing the platform.
Each of these people are able to have their +1 PA with them. In extremely busy periods PAs may be asked to move to the rear of the platform where direct one to one support is not required. Children must be accompanied by an adult at all times and are not required to leave their parents in the event of the platform becoming full
The platforms operate on a first come first served basis and we cannot guarantee access to platforms at extremely busy periods. In the event of the viewing platforms becoming full we will operate a one in one out process.
PLEASE NOTE: All viewing platforms operate a strict No Smoking policy.
Seating - Will be provided on each platform for anyone who is not a wheelchair user, including a seat for customer’s PA/companion’s. Customers are also welcome to take their own folding chair into the arena should they choose not to use the viewing platforms and want to take a break during the day.
Toilets - There are unisex accessible toilets located in most toilet blocks on the site and specifically by the viewing platforms. We also provide unisex standard toilets at the viewing platforms for non-wheelchair users & PA/companions.
Electrical Charging Facility – Power points are available at the main stage viewing platform ONLY for customers who may need to charge their electric wheelchair or scooter. Please note that items left to charge are at the owner’s risk. We ask that charging equipment is not left in the charging area.
Customers with Hearing Impairments – We regret that there is noinduction loop facility at this event.
Strobe Lighting - You are advised that flicker, laser, strobe and other lighting effects may be used during some performances.
Medication - If you need to bring medication with you, we recommend bringing a doctor’s note or a prescription for it if it is not easily recognizable.
The disabled customer campsite is available to customers who are unable to camp in the standard campsites or who need access to the specialist facilities we provide. The campsite is more spacious and has track laid where possible to improve accessibility for wheelchair users and customers with mobility impairments.
Distance - The disabled customer campsite is the closest campsite to the arena. From the campsite we offer two entrances/exits into the arena.
Limit - You are welcome to camp with your friends, though I’m afraid we must limit this due to restrictions on space. In addition to the disabled customer and their carer, we will permit three more friends in your group. Please ensure you make us aware should you wish to camp with your friends so they are provided with the appropriate wristbands on arrival. Failure to notify us of this may result in us being unable to accommodate your friends on the day.
Facilities we provide in the disabled customer campsite are -
- Accessible unisex showers and toilets
- Standard unisex showers and toilets
- Fresh water points
- Waste disposal point
- Secure fridge for any medication that may need to be kept cold.
- Electrical charging points for wheelchairs or scooters on a first come first served basis.
- A Changing Places Unit containing a raised bed with a hoist above, it also has a sink and toilet. Please note that hoist slings will not be available. If you wish to use this unit please bring your own slings.
- Lockers for storing small valuables such as: phones, cameras, wallets, medication, etc. Please refer to our locker section for information & prices.
- A catering unit selling a range of food & drinks
Parking next to your tent: We need to limit the number of cars in the disabled customer campsite and this will only be permitted for people who require their car with them for a need relating to their impairment. This is due to increased demand in the campsite and the limited space available.
No cars are allowed to be left in the campsite unless this is specifically requested on your form and approved by the festival access team. Lockers are available to purchase in the disabled customer campsite to store small valuable items, small medical items or medication.
Customers with mobility impairments will be permitted to drive in to the campsite to unload all their luggage and tents and also to collect them when they leave the festival. Drop off and pick up is also authorised for all customers that require it. Vehicles should be parked in the disabled customer car park (unless otherwise authorised) for the duration of the festival, where they will be accessible at all times.
Please Note: The distance from the disabled customer car park to the campsite is about the same as from the campsite to the main stage viewing platform. Customers can come and go as they please from the festival site if their vehicle is parked in the car park. Cars parked in the campsite are not permitted to move until you leave the festival.
Campervans/Caravans - There are many options for sleeping over at the festival and we have excellent campervan/caravan facilities. Campervan/Caravan supplement tickets cost £100 each plus an £10 booking fee. The campervan/caravan field is located away from the disabled customer campsite and does not feature any of the accessible facilities such as, accessible toilets and shower facilities.
If you are bringing a campervan/caravan and require access to the facilities in the disabled customer campsite, we can accommodate these requests subject to availability. Charges will still apply.
If your impairment or disability means you are unable to camp at the festival without use of a campervan/caravan, space in the disabled customer campsite can be made available however this is subject to availability. Charges may not apply in exceptional circumstances. Please make your request for a ticket and/or requirements clear in the ‘additional notes’ section when applying and a member of the team will call you to confirm your booking.
Anyone who turns up on the day without a campervan supplement ticket will be charged accordingly and/or may not be permitted onto the disabled customer campsite.
If this is your first time camping at a festival and you’d like some advice on what equipment might suit you and your impairment and what we can accommodate, please feel free to give us a call and we can provide some guidance based on past experience. Another good place to seek advice is on the Download Festival Forum which can be found at forums.downloadfestival.co.uk
Gas - Please note Gas stoves/cylinders are NOT permitted in the disabled customer campsite, other than those professionally fitted in caravans/campervans. The recommended cooking stoves are any solid fuel type such as: Disposable BBQ’s or
Hexi Stove with solid fuel block. Petrol fuelled cookers and generators will not be permitted in any campsite.
Arrival Process – Customers who are travelling to the disabled campsite via car need enter the event through site entrance B. At entrance B please advise security that you are here for the disabled customer campsite. On arrival at the campsite you will be greeted by our campsite security who will check you in. Once checked in you will be directed to your camping space. Cars that are not permitted to stay in the campsite will be asked to unload and once it is convenient, move into the disabled customer car park. Directions to the car park and the appropriate parking hanger will be given if not already known.
Once customers have pitched their tent(s) they are advised to make their way to the wristband exchange area which is located next to the campsite office and wheelchair charging tent with their ticket(s). On arrival you will be asked for your booking name (card holder name), your ticket will be scanned and exchanged for the appropriate wristband. Once customers have been given the appropriate wristband they can come and go from the campsite as and when they need too.
Internal Shuttle Bus - An accessible shuttle bus service will be available for any customers camping in the disabled customer campsite who wish to go to the standard campsite/Village area. The shuttle bus will pick up/drop off at the top of the disabled campsite and by the Coppice Tower Box Office and this service only runs between these two areas. Please note disabled customers and their PA/companion take priority on this service. If there is room on the shuttle afterwards, family and friends from the campsite can join. We will refuse customers if they are not being considerate to others (this includes respecting the bus and its driver). Please note: After the arena has closed each night there will be a vehicle curfew, meaning the shuttle service will stop running whilst customers exit the event. Once the crowds have cleared and we have the go ahead from the event Health & Safety manager, the shuttle bus will continue to run. Please Note: This service is not available to Day or Weekend Ticket holders.
Lockers are now available to hire in the disabled customer campsite.
Locker tickets are priced at £15.00 and can be added to your order in advance at the bottom of the review page if you are buying a ticket. If you already have a disabled access ticket we can add one to your order, to do this please email your name, order number and confirmation that you are happy for a locker to be added to: email@example.com They can be also be purchased on the day from the disabled campsite office, subject to availability.
Lockers are ideal for storing small valuables such as: phones, cameras, wallets, medication, etc. Lockers are approximately: H 18" W 12" D 18"
Your locker will be available to you 24 hours a day and they will be security managed, lockers will be open from Wednesday ‘til Monday.
Seven days prior to the festival you will recieve an email from Download confirming how to register at the disabled campsite office on the day.
Please Note: There is no mobile phone charging facility within these lockers.
If you have any questions regarding these lockers please feel free to email us at: firstname.lastname@example.org
Download Festival at Donington Park is an outdoor open air music festival positioned on a greenfield site and at times the ground may be uneven, especially in bad weather conditions or when it becomes muddy. Please bear this in mind when booking for the festival.
Please see below the approximate distances involved in navigating around the festival. Closer to the festival we will publish a map so you can see these points and plan your weekend.
- From the shuttle bus drop off/pick up area to the Coppice Tower box office = 650m
- From the shuttle bus drop off/pick up area to the disabled customer arena entrance = 1600m
- From the shuttle bus drop off/pick up area to the disabled customer campsite = 2200m
- From the disabled customer arena entrance to the main stage viewing platform = 800m
- From the West Car Park (disabled customer parking) to the disabled customer arena entrance = 820m
Please Note: All distances are approximate and are subject to change.
We are required to provide accessible facilities for disabled customers. Once we have fulfilled this obligation we will provide access on the day for anyone who requires use of the facilities, subject to availability. We are unable to take advance bookings. This includes, though is not exclusive to customer who are:
- Recently injured
- Recently had an operation
Here is a bit of information to make your event more enjoyable: We always advise customers to bring their maternity card with them and on arrival to make themselves familiar with the first aid/welfare points.
Where possible we advise customers to stay out of the main crowded areas. On arrival and when departing, please stay to the side or maybe arrive and leave a little later to avoid the main egress.
You are permitted to bring a folding chair should you wish to take a break throughout the day.
We have a family campsite which we would advise over the main campsites. If/when this sells out customers are welcome to ask on the day at the box office if we have any returns, though there is no guarantee however that we will be able to exchange tickets as this is subject to availability. Please also consider the Green and Brown standard campsites which are known to be quieter than some of the others.
Live Nation Experience sell packages to the event which include: hotels and a seating in the guest area. For more information please see this link: http://www.livenationexperience.co.uk
Should you have any enquiries regarding disabled access and/or facilities at the festival please feel free to email: email@example.com or call 0207 009 3490
Our office opening hours are 10am – 6pm Monday to Friday.
We do not take bookings over the phone this number is for disabled access information only. Customers who are unable to book their disabled access ticket(s) online can call Ticketmaster Special Access Team on: 0800 988 4440
The information phone line is used for all of our outdoor events and is extremely busy all year round. If you are unable to get through please leave a voicemail with your name, number and the nature of your enquiry and we will call you back by the end of the next business day. Do not leave multiple messages as this will only slow the return process down.
Please DO NOT call this number with general festival enquiries as we will be unable to help.
Download’s Access Team are proud to announce they have signed up to CredAbility’s Charter because they are committed to supporting their disabled customers. They have recently been awarded with a “Provider” mark and “Verified Accessible” mark.
Download appreciates its customers feedback (good or bad) and we ask if customers would take the time prior to, during or after the event to complete the following feedback form. The feedback form gives you the opportunity to sell us how good, bad or ugly we are. The feedback will be collated by CredAbility and they will inform us throughout the year on what we need to do to improve our service and/or facilities, where possible, for you.
If you prefer to email The Access Team directly please feel free to do so at the following email address: firstname.lastname@example.org
Download the Feedback Form here