Once you have purchased a disabled access ticket please download this registration form, fill it in and attach proof of disability before sending it back to us. Please attach a photocopy of either your DLA letter (Xmas bonus letters are not accepted) or a letter from your doctor clearly confirming the need for the requests on your registration form and then send it to us.

Both the registration form and proof of disability need to be received together in order to be reviewed. If you have requested disabled customer car parking please also attached a photocopy of your official blue badge. Please feel free to cross out details such as reference numbers and amounts, that are not directly relevant to your application. We will keep these letters secure and once we have reviewed them, we will immediately and securely destroy them.

Once we have received your documentation and reviewed it  we will send you a  confirmation letter. Please be patient and wait to hear from us. If you have not heard from us within six weeks of applying, please email access@downloadfestival.co.uk 

PLEASE NOTE: Registration forms need to be submitted within two weeks of purchasing your ticket(s). As the festival draws closer the cut off date for submitting your registration form will be MONDAY 10TH JUNE 2013. Registration forms cannot be submitted on the day. If you have any questions regarding your registration form, please email us at: access@downloadfestival.co.uk 

Please send your registration form and documentation to us via any of the following methods:

Post: The Access Team
         Live Nation
         2nd Floor, Regent Arcade House
         19-25 Argyll Street
         London
         W1F 7TS

Fax: 0870 094 9230
Email: access@downloadfestival.co.uk

The disabled customer campsite is available to customers who are unable to camp in the standard campsites or who need access to the specialist facilities we provide. The campsite is more spacious and has track laid where possible to improve accessibility for wheelchair users and customers with mobility impairments.

Distance - The disabled customer campsite is much nearer to the festival arena (c0.5 miles from the furthest point of the campsite to the disabled customer entrance into the arena).

Limit - You are welcome to camp with your friends, though I’m afraid we must limit this due to restrictions on space. In addition to the disabled customer and their carer, we will permit three more friends in your group. Please ensure you make us aware should you wish to camp with your friends so they are provided with the appropriate wristbands on arrival. Failure to notify us of this may result in us being unable to accommodate your friends on the day.

Facilities we provide in the disabled customer campsite are -

-          Accessible unisex showers and toilets

-          Standard unisex showers and toilets

-          Fresh water points

-          Waste disposal point

-          Secure fridge for any medication that may need to be kept cold.

-          Electrical charging points for wheelchairs or scooters on a first come first served basis.

-          A High Dependency Unit containing a raised bed with a hoist above, it also has a sink and toilet. Please note that hoist slings will not be available. If you wish to use this unit please bring your own slings.

-          Lockers for storing small valuables such as: phones, cameras, wallets, medication, etc. Please refer to our locker section for information & prices.

-          A catering unit selling a range of food & drinks

Parking next to your tent - The Download Festival Access Team will permit some customers to park their cars next to their tent/s should this be required for medical reasons and when no other facilities provided are suitable. Lockers are now available to purchase in the disabled customer campsite to store small valuable items, small medical items or medication.  Should this facility not be suitable for a customer's needs, a car will be permitted at our discretion and if requested and approved in advance of the festival.

Customers with mobility impairments will be permitted to drive up to the campsite in order to unload all their luggage and tents and collect them on departure from the festival. All vehicles should then be parked in the disabled customer car park (Unless otherwise authorised) for the duration of the festival, where they will be accessible at all times. Customers can come and go as they please from the festival site if their vehicle is parked in the car park. Cars parked in the campsite are not permitted to move until departure.

Campervans/Caravans - Customers who wish to bring their campervan/caravan can do so at an extra charge. Each campervan/caravan will require a campervan supplement ticket. These tickets are limited and only available on request through the registration form. Tickets are priced at £80 plus an £8 booking fee.

Anyone who turns up on the day without a campervan supplement ticket will not be permitted onto the disabled customer campsite.

Gas - Please note Gas stoves/cylinders are NOT permitted in the disabled customer campsite, other than those professionally fitted in caravans/campervans. The recommended cooking stoves are any solid fuel type such as: Disposable BBQ’s or

Hexi Stove with solid fuel block. Petrol fuelled cookers and generators will not be permitted in any campsite.

Arrival Process – Customers who are travelling to the disabled campsite via car need enter the event through site entrance B. At entrance B please advise security that you are here for the disabled customer campsite. On arrival at the campsite you will be greeted by our campsite security who will check you in. Once checked in you will be directed to your camping space. Cars that are not permitted to stay in the campsite will be asked to unload and once it is convenient, move into the disabled customer car park. Directions to the car park and the appropriate parking hanger will be given if not already known.

Once customers have pitched their tent(s) they are advised to make their way to the wristband exchange area which is located next to the campsite office and wheelchair charging tent with their ticket(s). On arrival you will be asked for your booking name (card holder name), your ticket will be scanned and exchanged for the appropriate wristband. Once customers have been given the appropriate wristband they can come and go from the campsite as and when they need too.

Internal Shuttle Bus - An accessible shuttle bus service will be available for any customers camping in the disabled customer campsite who wish to go to the standard campsite/Village area. The shuttle bus will pick up/drop off at the top of the disabled campsite and by the Coppice Tower Box Office and this service only runs between these two areas. Please note disabled customers and their PA/companion take priority on this service. If there is room on the shuttle afterwards, family and friends from the campsite can join. We will refuse customers if they are not being considerate to others (this includes respecting the bus and its driver). Please note: After the arena has closed each night there will be a vehicle curfew, meaning the shuttle service will stop running whilst customers exit the event. Once the crowds have cleared and we have the go ahead from the event Health & Safety manager, the shuttle bus will continue to run. Please Note: This service is not available to Day or Weekend Ticket holders.

Lockers are now available to hire in the disabled customer campsite.

Locker tickets are priced at £15.00 and can be added to your order in advance at the bottom of the review page if you are buying a ticket or if you already have a disabled access ticket we can add one to your order, to do this please email your name, order number and confirmation that you are happy for a locker to be added to: access@downloadfestival.co.uk

They can be also be purchased on the day from the disabled campsite office, subject to availability.

Lockers are ideal for storing small valuables such as: phones, cameras, wallets, medication, etc. Lockers are approximately: H 18" W 12" D 18"

Your locker will be available to you 24 hours a day and they will be security managed, lockers will be open from Wednesday ‘til Monday.

Once you book your locker you will be issued an electronic email voucher from Lockerhouse 7 days prior to the festival. This will enable you to register swiftly at the disabled campsite office on the day.

Please Note: There is no mobile phone charging facility within these lockers.

If you have any questions regarding these lockers please feel free to email us at: access@downloadfestival.co.uk

Disabled access tickets and/or facilities are for festival goers with permanent disabilities, so broken legs, recent injuries or pregnant customers do not qualify.
 
Here is a bit of information to make your event more enjoyable: We always advise customers to bring their maternity card with them and on arrival to make themselves familiar with the first aid/welfare points.
Where possible we advise customers to stay out of the main crowded areas. On arrival and when departing, please stay to the side or maybe arrive and leave a little later to avoid the main egress.
 
You are permitted to bring a folding chair should you wish to take a break throughout the day.
 
We have a family campsite which we would advise over the main campsites. If/when this sells out customers are welcome to ask on the day at the box office if we have any returns, though there is no guarantee however that we will be able to exchange tickets as this is subject to availability. Please also consider the Green and Brown standard campsites which are known to be quieter than some of the others.
Live Nation Experience sell packages to the event which include: hotels and a seating in the guest area. For more information please see this link:  http://www.livenationexperience.co.uk