Download Festival 2012

Tickets for Download 2012 have started to be printed and dispatched.

The name printed on the ticket(s) will always be the name of the person who purchased the them, but can be used by anyone.

ID will not be requested on entry.

Tickets should always be bought from a reliable source. We cannot be held responsible for any purchases made through unreliable sources.

The best place to buy them is right HERE on the official festival website! Otherwise, check out the authorised vendor list below.

Kids aged 5 to 12 will be eligible for concession rate tickets for Download 2012. These will ONLY be available on the day from the on-site Box Office but don't worry about them selling out as there will be unlimited availability.

Kids Weekend Arena Only: £80

We do not recommend you bring children with you to Download.

Children under 5 (Aged 4 or below) are NOT permitted at Download 2012.

Kids aged 12 or under will be eligible for concession rate tickets for Download 2012. These will ONLY be available on the day from the on-site Box Offices and there will be unlimited availability.

Customers are required to bring ID for the child, who must also be in attendance when making the purchase.

Kids Weekend Arena Only: £80
Kids Weekend Arena with 3 Night Camping: £90
Kids Weekend Arena with 5 Night Camping: £95
Kids Day tickets: £30

CAMPERVAN SUPPLEMENT TICKETS HAVE NOW SOLD OUT AND THERE ARE NO PLANS TO RELEASE ANYMORE. THE CAMPERVAN CANCELLATION LIST HAS ALSO NOW CLOSED.

Customer who have already purchased a campervan supplement ticket please see our information below:

A Campervan Supplement Ticket gives you access to one Pitch measuring 9m by 7m within the Campervan Site. Only one Campervan Supplement Ticket is needed per Pitch, however every occupant staying on the Pitch (whether in a vehicle or a tent) must be in possession of a valid weekend camping ticket for Download.

If you wish to purchase a Campervan Supplement ticket please make sure you have read the following terms and conditions which have been put together by Live Nation. This is to ensure all customers are adhering to Live Nation’s rules and regulations set for their campervan site.

1, These Terms and Conditions between you and Live Nation (Music) UK Limited (“LN”) are incorporated into and should be read together with the Download ticket terms and conditions, please click here to review.  If there are any inconsistencies between the Download ticket terms and conditions and these terms and conditions, these terms and conditions shall prevail.

2, If you provide LN with incorrect, incomplete or false information in relation to the purchase or use of a campervan supplement ticket for Download (“Campervan Ticket”), LN reserves the right to cancel your Campervan Ticket.

3, Only one camping vehicle will be admitted to the Campervan Area within the Download festival site per Campervan Ticket. Cars will be permitted to stay on your Pitch, providing both vehicles fit within this area.

4, Each Campervan Ticket holder will be allocated a pitch measuring 9m by 7m within the Campervan Area (the “Pitch”).

5, Only one Campervan Ticket is needed per Pitch, however every occupant staying on the Pitch (whether in a vehicle or a tent) must be in possession of a valid weekend camping ticket for Download.

6, Vehicles will only be admitted to the Campervan Area if they are one of the following: a campervan; a motor home; a caravan; a trailer tent; a purpose built vehicle with camping facilities within; or a transit van (or van of similar size) that has been converted for sleeping in, and if the vehicle will fit within the Pitch. Cars, people carriers and small vans will not be admitted to the Campervan Area.

7, If you do not know whether your vehicle is suitable for access to the Campervan Area, please purchase a Campervan Ticket and then send a picture of your vehicle to access@downloadfestival.co.uk. We will then contact you to inform you whether or not it is suitable. If we tell you that your vehicle is not suitable you can either bring an alternative suitable vehicle or we will refund the price of the Campervan Ticket. Live Nation’s decision as to the suitability of your vehicle is final.

8, You will be permitted to erect:

a. a gazebo or purpose built, fitted awning; AND
b. one tent.

provided that these items fit within your Pitch alongside your vehicle. If you are asked by a member of staff to remove any tents, awnings or gazebos, you will do so immediately. Customers are only permitted to sleep in their campervan/caravan or tent.

9, You shall not bring any generators or petrol fuelled cookers of any kind into Campervan Area.

10, You shall not bring any gas cylinders into the Campervan Area, except where they are professionally installed within the vehicle with appropriate certification.

11, If we find you with any petrol, generators or gas cylinders (other than as permitted) you will be ejected from the Download festival site.

12, You shall not resell any Campervan Tickets. If you do, we will cancel the Campervan Ticket without refund or compensation.

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donington Park.

If you would like to participate in this scheme, there is an option to add 50p to your order on the Review page and we’ll use all the money to fund environmental projects in local schools. Last year we built a garden area at Castle Donington Community College and provided them with environmental teaching resources.

"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Camping Ticket" means a ticket entitling You to camp within designated areas at the Event.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means Live Nation (Music) UK Limited and "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.

1. These Terms and Conditions incorporate, and should be read in accordance with, Our full terms and conditions of booking and any Venue and/or Agent terms, conditions and regulations, which You can obtain from the Venue and/or Agent. In the event of inconsistency, these Terms and Conditions prevail to the extent of the inconsistency.
2. Your possession of this Ticket constitutes Your acceptance of these Terms and Conditions.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to these Terms and Conditions.
4. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.
5. The Event is not suitable for young children. Children under 5 (Aged 4 or below) are NOT permitted at Download. Children under 16 (Aged 15 or below) must be accompanied by a parent or guardian.
6. Please contact Us in advance of the Event if You have any specific access requirements in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at access@downloadfestival.co.uk
7. You must retain this Ticket on Your person at all times during the Event.
8. Duplicate tickets will not be issued in any circumstances.
9. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
10. Where reasonably necessary, We reserve the right to make alterations to the published Event or programme. Artists and billed attractions are subject to change. Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
11. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased plus booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and We shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
12. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place. If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event.
13. You agree that We will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Us): (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
14. You may not re-sell or transfer a Ticket if prohibited by law.  Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket.  The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event.
15. You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a ticket package (“Ticket Package”) and sell or otherwise transfer (or facilitate the sale or transfer of) such Ticket Package for profit or commercial gain, offer such Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business.
16. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non refundable.
17. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
18. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches.  No refunds will be given to You if you are refused entry or ejected due to Your own behaviour.
19. We reserve the right to confiscate any item, which in Our reasonable opinion, may cause danger or disruption to any other persons at the Event or is one of the items not permitted in the Venue as listed in Our full terms and conditions of booking. Without limitation, the following may not be brought into the Venue: animals (except for special assistance dogs); professional cameras; laser pens; cans (except those kept within the designated camping areas); glass containers (including glass bottles); items which may be regarded as weapons; illegal substances; Chinese lanterns; flags on flag poles (except those kept within the designated camping areas) or barbecues (except disposable barbecues used within the designated camping areas).  For the avoidance of doubt, We reserve the right to confiscate any disposable barbecues which are not used in a responsible manner.  
20. Gas cylinders are strictly prohibited.  If You are found in possession of a gas cylinder We reserve the right to eject You from the Event.
21. Food and drink will be available for purchase at the Event.
22. You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.
23. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
24. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers or the prevention of crime.
25. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
26. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind except for those customers who hold Camping Tickets.  If You hold a Camping Ticket, You must exchange Your Camping Ticket for a wristband, which will permit You to exit and re-enter the Event.
27. Camping at the Event is permitted only within the designated areas.  If You wish to camp at the Event, You must purchase a Camping Ticket in advance of the Event.
28. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
29. The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
30. Warning – Prolonged exposure to loud noise may cause damage to Your hearing.

We do not recommend you bring children with you to Download.

Children under 5 (Aged 4 or below) are NOT permitted at Download 2012. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times.

Kids aged 12 or under will be eligible for concession rate tickets for Download 2012. These will ONLY be available on the day from the on-site Box Office but don't worry about them selling out as there will be unlimited availability:

Don't take any chances - bring proof of age.

N.B. These restrictions include the RIP Park Farm Campsite though concession rates are not available for the RIP packages.


PROOF OF AGE

If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol (The law of the land still applies in the festival grounds!). 

Please don't be offended by this request, in fact take it as a compliment!

The ONLY accepted proof of age documents are:

1) Passport (Not a photocopy, must be valid)
2) Photocard Driving License (inc. provisional)
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Birth Certificate (Not accepted for purchasing alcohol , cannot be a photocopy)
5) Northern Ireland Electoral Identity Card

You will only need to present your ID once at the festival, after which you will be issued with a wristband confirming your age. Further details on where and how to do this will be available here very soon. 

Once you've shown your ID, we recommend you store it in our secure lockers that are available as a supplemental item when booking your tickets or on the tickets page if you've already got your tickets.

If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

No-one will be allowed onto the campsite without proof that they also have a ticket for the Arena. This will be policed across the festival weekend.

CAMPSITES OPEN AT MIDDAY on WEDNESDAY 6th JUNE.

We will NOT accept campers prior to this time.  Do not get there before then!

NO ROGUE CAMPING - You will not be allowed to camp without a camping ticket! A camping ticket lasts for the whole weekend or just one night, it’s the same price. No rogue camping will be tolerated.

You will not be permitted to sleep in your car, please expect a rude awakening if you try...!

Large tents/gazebos must be used by the number of people for which they are intended  i.e. no 6 berth tents with just 2 people sleeping in it!

BRING

A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket!

Bring enough cash for the weekend, and/or a cash card (keep it safe!) - We have many cash machines onsite, all which accept all UK debit cards - some of the machines will also accept all International & credit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required. A £2.50 fee will be charged to use the machines.

Tent – if your camping at Download this year, be kind to the environment and get your hands on a Limited Edition fully recyclable tent – Click Here to order yours now.

Bring ID if you look under 16 in order to be admitted to the festival.  You will also need ID if you want to buy alcohol and look 21 or under.

Medication - If you need to bring medication with you, we recommend bringing a doctors note or a prescription for it if it is not easily recognisable.

Plus, tell your friends of any allergies you have.

Check out the latest weather update before you leave for Donington.

DO NOT BRING

Offensive weapons or anything that may be considered offensive, even if you're planning to use it for camping ( it won't be allowed in )

This includes: ANY glass containers, ANY pets, Laser pens ( they are dangerous and may result in eviction without refund )

Standard compact cameras will be permitted, though you will not be able to take in a professional camera (SLR) with a lens bigger than 6 inches. Video cameras are not permitted on site.

Chinese lanterns are not permitted anywhere on the festival site.

Flags on poles are not permitted in the arena in 2012. You can take them in to the campsites however.

Pushchairs and buggies are not permitted anywhere on the festival site.

In the main campsites, you will not be permitted to bring in gas canisters or petrol fuelled cookers. Anyone found in possession of a gas cylinder or petrol may be asked to leave.

The recommended cooking stoves are any solid fuel type such as:

Disposable BBQ’s
Hexi Stove with solid fuel block

Gas cylinders will be permitted in the Campervan Site, providing they are professionally installed and certificated in a caravan/campervan.

Gas cylinders will be permitted in the RIP campsite as this area is much easier to ensure responsible usage.

Petrol fuelled cookers and generators will not be permitted in any campsite.

Food from around the world, from fish‘n’chips to stir-fried chicken to tofu-burgers – there will be plenty on stalls on site, catering to a wide variety of tastes! Soft Drinks and Beer will be available all day and the bars in the campsite entertainment zone will be open until well after the main show finishes.

You can bring your own alcohol with you if you are camping, though it will not be permitted in the music arena. Remember, no glass bottles are allowed anywhere on site, but cans of drink are fine in the campsite only. You will only be permitted to take in soft drinks in to the arena and these must be in plastic bottles no bigger than 500ml. Food can be taken in to the arena, though not in a glass container.

Should you have dietary requirements that mean you need to bring medicine or your own food or drink (outside of the above guidelines) in to the arena, please ensure you take with you a doctors note to show to the stewards. Any question on this, please drop us an email to info@downloadfestival.co.uk

There will be full festival markets dotted all over the site providing all kinds of things that you will need to survive the three or four days you intend to stay with us. Market stalls include clothes, jewellery, massages, piercing & tattoos, organic foods, souvenirs, merchandise, chairs, and loads of other stuff.

If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk


LITTER

It takes us a whole week to clear the Donington of all the litter left. Litter bins and skips will be provided for your use around the site, try and make your weekend environment better and use them! 

ALWAYS...
• Know where your nearest emergency exits are
• Follow the instructions of Security Personnel, Police or other officials
• Move away promptly from any danger
• Notify a Steward, Police or Official if you see any any antisocial behaviour
• Move to where there is more space, should a crowd surge occur
• Ask for help if you need it and help others, especially if someone falls
• Stay calm (if you are distressed, ask to be taken to the Welfare Tent)

Once on site it is important to plan your day. Obviously the priority is making sure you get to see the acts that mean the most to you – come back to the festival website a few days before the show and all band times will be listed so you can plan in advance.

Don’t forget some other basics though – If you are with friends & are camping together or travelling home together - arrange a place & time to meet up at the end of the night.

Large crowds, a long day & hot weather in combination will tire you out. Make sure you pace yourself, drink plenty of water, eat some food that will give you some energy & minimize sun exposure.


DRUG & ALCOHOL ACTION TEAM

The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival.

Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival.

People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message.

If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use.  As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive.

Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download."

There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.


ILLEGAL DRUGS

Drugs, hard or soft, are no more legal at festivals than they are anywhere else ­ the same penalties and risks apply. Festivals and large crowds can be disorientating experiences ­ this is definitely not the place to start experimenting. And remember, there are film crews, security staff and police throughout the site and surrounding area ­ its not exactly secluded!

After all this however, don't be afraid to tell medical staff or stewards if something is going wrong. - There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.


DRINK RESPONSIBLY

The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival.

Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival.

People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message.

If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use.  As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive.

Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download."

There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

LEICESTERSHIRE POLICE

The police in Leicestershire want you to follow them on Facebook and Twitter this year for top tips on how to keep safe and secure at Download 2012.

DC Kev Walker said; “Download is a really good natured event to police and we want people to come to the festival and have great time, we don’t want them to have their stuff stolen so our message is really simple, please leave valuable items at home or use the onsite security lockers and we’re urging those people who arrive by car not to leave their belongings on display or their vehicle unlocked.”  

Leicestershire Constabulary has been planning its operation for Download for some months now – its main aim is to reduce crime and make sure everyone has a great time.

DC Walker added; “Last year. Facebook and twitter enabled us to talk to fans across the country and answer their questions about security and crime prevention before they got to Donington.  Judging from the comments posted on the site it was really well received so we are hoping to build on that again this year.  We’ve put lots of photos on our pages from the policing operation last year; the aerial pictures of the campsite are well worth a look.”

Inspector Chris Brown, who’s in charge of policing Download, said; “As always, we are looking forward to policing Download again this year and meeting as many people as possible.  We’ll have uniformed and plain clothed patrols on all the campsites and car parks throughout the festival to keep you safe and make sure you have a great time.  You’ll be pleased to know we had very few tent thefts last year but we do rely on you keeping your personal belongings safe and taking your stuff out of your car when you park and not leaving anything on display.

Find them on Facebook at http://www.facebook.com/downloadcops or on Twitter at @Downloadcops.

Download Crime Prevention Advice

• Use the on-site lockers for your personal belongings; don’t leave anything in your tent when you are not in it. You can either book a locker in advance through your ticket provider or buy one when you arrive for £5.
• If you can’t take your valuables with you when you leave the tent, leave them at home.
• Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.
• Do not bring large sums of cash. Only bring what you need and keep it on you at all times.
• Postcode the property you do bring to Download so that it is identifiable.
• If you arrive by car, don’t leave anything on display in your vehicle including sat navs, car stereos, CDs or mobile phones. Don’t put items in your glove box or the boot, this is the first place a thief will look. Take everything with you or leave it at home.

Security staff and police officers will be patrolling both the camp sites and the car parks and each campsite will have a ‘hub’ with a ‘hub’ manager where people can go to report problems.  The mobile police station will be on the site which will be used as a reporting centre if anyone needs to report a crime.  Community volunteers will also be working on the site giving out crime prevention leaflets and post coding your property if visitors have forgotten to do it before they arrive.

CROWD CONTROL

Security will have discretionary powers to restrict crowd numbers plus people who are too small or young, intoxicated, aggressive or possibly drug affected, incapacitated, in a wheelchair or on crutches.

Crowd surfing and moshing are dangerous to yourself and others and may result in eviction without a refund, so don’t do it.

Please consider others as well as your own safety, especially in front of stages. If someone falls down or is in distress please help them if you can or let the Stewards or Medical team know so we can help. It's meant to be a fun day, let's make sure it is.

SHOWSEC

Live Nation constantly strives to ensure a level of excellence in Crowd Management, Security & Safety.  To achieve this goal the event works in partnership with Showsec International Ltd the multi-award winning Crowd Management & Security Company. 

We work together on many initiatives with Showsec to constantly raise the standard of safety at the event.  This includes joint Health & Safety training through IOSH, SIA Training, Front of Stage ‘Pit Training’, Customer Service training as well as many more strategies to improve not only the safety but the standard of service that our customers receive when visiting the event. 

To find out more about Showsec and the initiatives that it is putting in place, please click here

If you would like to work for Showsec then please visit us here

From time to time you may not be happy with the service you received from the Security Staff, if you would like to give us your constructive feedback then please click here

We have very welcoming neighbours at Donington, amongst some beautiful farmland; however, we are in the countryside, be careful and keep noise to a minimum when leaving the festival area.

We want to come back next year, so anyone found on private property, pitching their tent or making what seems like a crafty shortcut, will be dealt with by the authorities and you won't get any sympathy from us! Use our campsite and our car parks that way, you won't have your car impounded or tent removed!

We always advise customers to bring their maternity card with them and on arrival to make themselves familiar with the first aid/welfare points. At Download these are located to the left hand side as you enter the event.

Where possible we advise customers to stay out of the main crowded areas. On arrival and when departing, please stay to the side or maybe arrive and leave a little later to avoid the main egress.

You are permitted to bring a folding chair should you wish to take a break throughout the day. Regarding disabled customer facilities, we cannot offer anything to you in advance as we need to keep these available for our disabled customers. Please feel free to ask on the day at the disabled customer viewing platforms if you can use things such as disabled customer toilets. Security at the platforms are more than happy to allow you access if the toilets are not being used by our disabled customers.

We do have family camping though this is currently sold out. Customers are welcome to ask on the day at the box office if we have any returns, though there is no guarantee however that we will be able to exchange tickets as this is subject to availability. Please also consider the Green and Brown standard campsites which are known to be quieter than some of the others.

Should you have any questions about the festival that are not answered here, please email info@downloadfestival.co.uk

For RIP enquiries, please email livenationexperience@livenation.co.uk


BAND SUBMISSIONS
We are not accepting band submissions for this event. Please do not send through any submissions as they will be deleted.


MEDIA ENQUIRIES
For all print and online press enquiries, please email: info@ldcommunications.co.uk

For all Radio & TV enquiries, please email: scott@screampromotions.co.uk


FESTIVAL STALLS
We are no longer accepting applications for stalls at the festival.  Please do not send in applications as they will not be responded to.

All disabled access tickets and access to the disabled customer viewing platform for Download Festival 2012 have now SOLD OUT.

If you still wish to attend the event without use of the viewing platform please purchase a standard ticket. Please Note: Folding chairs are permitted into the arena however we advise customers to stay clear of the main crowds when using these.

If you would like to be added to the cancellation list please email your name and contact number to: access@downloadfestival.co.uk however we cannot guarantee any cancellations.

If you require a carer/PA to attend with you, you need to apply for their ticket separately. This can be done by downloading a registration form from the Documentation heading. Once you have completed the form please send it back to us with proof of disability. Once we have reviewed the form we will send you a confirmation letter.

If you have any questions or are unsure on the booking process, please feel free to email us at: access@downloadfestival.co.uk or call 0207 195 2133. The telephone number above is for access information only. If the line is busy, please leave a message and a member of the team will call you back by the end of the next business day.

Once you have purchased a disabled access ticket please download this registration form, fill it in and attached proof of disability before sending it back to us. Please attach a photocopy of either your DLA letter (Xmas bonus letters are not accepted) or a letter from your doctor clearly confirming the need for the requests on your registration form and then send it to us. Both the registration form and proof of disability need to be received together in order to be reviewed. If you have requested disabled customer car parking please also attached a photocopy of your offical blue badge. Please feel free to cross out details such as reference numbers and amounts, that are not directly relevant to your application. We will keep these letters secure and once we have reviewed them, we will immediately and securely destroy them.

Once we have received your documentation and reviewed it  we will send you a  confirmation letter. Please be patient and wait to hear from us. If you have not heard from us within six weeks of applying, please email access@downloadfestival.co.uk  

PLEASE NOTE: Registration forms need to be submitted within two weeks of purchasing your ticket(s). As the festival draws closer the cut off date for submitting your registration form will be MONDAY 4TH JUNE 2012. Registration forms cannot be submitted on the day. If you have any questions regarding your registration form, please email us at: access@downloadfestival.co.uk  

Please send your registration form and documentation to us via any of the following methods:

Post: Sally Bancroft
         Live Nation
         2nd Floor, Regent Arcade House
         19-25 Argyll Street
         London
         W1F 7TS

Fax; 0870 094 9230
Email: access@downloadfestival.co.uk

DOWNLOAD THE REGISTRATION FORM NOW

The disabled customer campsite is available to customers who are unable to camp in the standard campsites or who need access to the specialist facilities we provide.

You are welcome to camp with your friends, though I’m afraid we must limit this due to restrictions on space. In addition to the disabled customer and their carer, we will permit three more friends in your group. Please ensure you make us aware should you wish to camp with your friends so they are provided with the appropriate wristbands on arrival. Failure to notify us of this may result in us being unable to accommodate your friends on the day.

The disabled customer campsite is much nearer to the festival arena (c0.5 miles to the main stage viewing platform). The campsite is more spacious and has track laid where possible to improve accessibility for wheelchair users and customers with mobility disabilities.

Accessible showers and toilets are provided, along with a secure fridge for any medication that may need to be kept cold. Charging facilities are provided for electric wheelchairs or scooters on a first come first served basis. We also have a HDU which is a High Dependency Unit containing a raised bed with a hoist above, it also has a sink and toilet. Please note that hoist slings will not be available. If you wish to use this unit please bring your own slings.

Cars can also be parked next to tents if required, though we are unable to offer this to everyone due to restrictions on space. Any cars moved from the campsite can be parked in the disabled customer car park.

Campervan supplement tickets for the disabled customer campsite have now sold out.

Anyone who turns up on the day without a campervan supplement ticket will not be permitted onto the disabled customer campsite.

Disabled customer camping for Download 2012 has now SOLD OUT.  We are unable to release anymore tickets for this area.

We have exhausted all possible areas to which we can extend to and unfortunately there are no other options available to us.

If you wish to be added onto the cancellation list please email your name and contact number to access@downloadfestival.co.uk

Weekend arena and day tickets are still available.

PLEASE NOTE: Gas stoves/cylinders are NOT permitted in the disabled customer campsite in 2012, other than those professionally fitted in caravans/campervans.

The recommended cooking stoves are any solid fuel type such as

Disposable BBQ’s
Hexi Stove with solid fuel block

Petrol fuelled cookers and generators will not be permitted in any campsite.

There are TWO locations for wheelchair charging, one is located within the disabled customer campsite and the second is located at the main stage viewing platform.

Please make yourself familiar with their locations on arrival.

The disabled customer parking area is located at the front of the West car park, spaces are available on a first come first served basis

From the FRONT of the West car park to the main arena entrance it is approximately 0.5 miles (this depends on where you park within the car park

Access to the arena from the car park and campsite entrance is via a tarmac road. Parking is free for disabled customers and cars must display an official badge where appropriate.

Download Festival at Donington Park is an outdoor music festival positioned on a greenfield site and at times the ground may be uneven, especially in bad weather conditions. Please bear this in mind when booking for the festival.

Please see below for approximate distances involved in navigating around the festival. Closer to the festival time, we will publish a map so you can see these points and plan your weekend.

- From the shuttle bus drop off/pick up area to the Coppice Tower box office = 650m

- From the shuttle bus drop off/pick up area to the disabled customer arena entrance = 1600m

- From the shuttle bus drop off/pick up area to the disabled customer campsite = 2200m

- From the disabled customer arena entrance to the main stage viewing platform = 800m

- From the West Car Park (disabled customer parking) to the disabled customer arena entrance = 820m

Please Note: All distances are approximate and are subject to change.

We always advise customers to bring their maternity card with them and on arrival to make themselves familiar with the first aid/welfare points. At Download these are located to the left hand side as you enter the event.

Where possible we advise customers to stay out of the main crowded areas. On arrival and when departing, please stay to the side or maybe arrive and leave a little later to avoid the main egress.

You are permitted to bring a folding chair should you wish to take a break throughout the day. Regarding disabled customer facilities, we cannot offer anything to you in advance as we need to keep these available for our disabled customers. Please feel free to ask on the day at the disabled customer viewing platforms if you can use things such as disabled customer toilets. Security at the platforms are more than happy to allow you access if the toilets are not being used by our disabled customers.

We do have family camping though this is currently sold out. Customers are welcome to ask on the day at the box office if we have any returns, though there is no guarantee however that we will be able to exchange tickets as this is subject to availability. Please also consider the Green and Brown standard campsites which are known to be quieter than some of the others.

Should you have any enquiries regarding access and facilities at the festival, please call the disabled access ticket line on 020 7195 2133 or email access@downloadfestival.co.uk

Please do not call this number with general festival enquiries as we will be unable to help.

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donnington Park.

If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.downloadfestival.co.uk and we’ll choose one to support.

Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.

For more information on Eco-Schools please go to www.eco-schools.org.uk

East Midlands Airport is the nearest airport to Donington Park, being practically at the end of the festival site!

If you are unable to fly in to East Midlands Airport, Manchester Airport is the next easiest to get to the festival. From there, take a train to Sheffield and change there for another train to Derby. Here you can catch the official shuttle bus services.

If you are flying in to Heathrow Airport, take the Heathrow Express to Paddington, then the tube to Kings Cross St Pancras, then a train to Derby. Here you can catch the official shuttle bus services.

If you are flying in to Gatwick Airport, take the First Capital Connect service to London St Pancras, then a train to Derby. Here you can catch the official shuttle bus services.

www.eastmidlandsairport.com

Car park tickets are valid for the entire festival weekend. They are now only available on the day for £20 and can be bought as you drive in.

The extra car traffic is one of the greatest impacts on the local area, one way to reduce the traffic is to share any spare spaces in your car. Check out the dedicated Download liftshare page: http://download.liftshare.org

If you are bringing a motorbike, parking is free of charge.  The bike park is located on the hard standing area in the West Car Park.