Car Park
Opens: Wednesday 11th June 2012 @ 9am
Closes: Monday 16th June 2012 when the last customer leaves!

Main Arena
Friday 13th June - 12pm (midday)
Saturday 14th June - 10am
Sunday 15th June - 10am

The music will start an hour after doors open and end at approximately 22:30 each day, straight after the day's headliner performs. All customers will need to leave the arena at this time.

Campsites
Open: Wednesday 11th June @ 12pm (midday)
Close: Monday 16th June @ 12pm (midday)

Campsite Box Office (Coppice Tower)
Wednesday 11th June - 10am - midnight
Thursday 12th June - 8am - midnight
Friday 13th June - 8am – 11pm
Saturday 14th June - 8am – 11pm
Sunday 15th June - 8am – 6pm

Day Tickets Box Office (Paddock Crossroads)
Wednesday 11th June - Closed
Thursday 12th June - Closed
Friday 13th June - 10am – 9pm
Saturday 14th June - 9am – 9pm
Sunday 15th June - 9am – 9pm

ALL TIMES ARE SUBJECT TO CHANGE

We do not recommend you bring kids with you to Download.

Children under 5 (Aged 4 or below) are NOT permitted at Download 2014. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times.

Kids aged 12 or under will be eligible for concession rate tickets for Download 2014. These will ONLY be available on the day from the on-site Box Office but don't worry about them selling out as there will be unlimited availability. Customers are required to bring ID for the child, who must also be in attendance when making the purchase.

Weekend Arena only: £80

Weekend Arena with 3 Night (Family) Camping: £90

Weekend Arena with 5 Night (Family) Camping: £95

Day tickets: TBC
N.B. These restrictions include the RIP Park Farm Campsite though concession rates are not available for the RIP packages.

If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol (The law of the land still applies in the festival grounds!).

Please don't be offended by this request, in fact take it as a compliment!

The ONLY accepted proof of age documents are:

1) Passport (Not a photocopy, must be valid)
2) Photocard Driving License (inc. provisional)
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Birth Certificate (Not accepted for purchasing alcohol , cannot be a photocopy)
5) Northern Ireland Electoral Identity Card

You will only need to present your ID once at the festival, after which you will be issued with a wristband confirming your age. Further details on where and how to do this will be available here very soon.

Once you've shown your ID, we recommend you store it in our secure lockers that are available as a supplemental item when booking your tickets or on the tickets page if you've already got your tickets.

If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

We'll provide the grass on which you can camp your tent, but you need to bring everything else with you to set up your temporary home. Hopefully you'll feel nice and safe, particularly as we have a 3.4m 'steel shield' surrounding the entire campsite! The security team are nice and friendly too, unless you misbehave of course!

There will be toilets, showers and water available to all, but that's pretty much it.

Check out the Festival Survival Guide written by Pete 'Apache' Matthews, a member of our Download Festival Forum, for some great advice on preparing yourself for your festival experience. There's even a bit in there for worried parents! Much kudos to Apache for this amazing piece of literature!

Campervan Frequently Asked Questions

•   What time does the campervan site open?

All campsites including the campervan site open at 12 noon on Wednesday 11 June 2014.

•    What facilities are provided in the campervan site?

Facilities we provide are
- Portable toilets and showers.
- Waste disposal point.
- Fresh water points.

•    What is the distance from the campervan site to the arena?

There will be a direct entrance into the arena from the campervan site. The approximate distance from the furthest pitch to the entrance is 610metres.

•    What size is a campervan site pitch?

Each campervan ticket holder will be allocated a pitch measuring 9m by 7m.

•    Is electrical hook-up available for campervan/caravans?

No electric hook-up is provided in the campervan site.

•    Is water hook-up provided for campervan/caravans?

No water hook-up is provided in the campervan site.

•    What vehicles are permitted in the campervan area?

Camping vehicles will only be admitted to the campervan site if they are one of the following: a campervan; a motor home; a caravan; a trailer tent; a purpose built vehicle with camping facilities within; This excludes avan with a mattress or bunk bed facility only or any other vehicle deemed to be inappropriate by Live Nation. The camping vehicle must fit within the Pitch. Cars, people carriers and vans are not permitted to be slept in. If you do not know whether your vehicle is suitable for access to the campervan area, please send a picture of your vehicle to access@downloadfestival.co.uk

•    Can I park a car on my campervan pitch next to my campervan or caravan?

Only one camping vehicle will be admitted per Campervan ticket. Cars, people carriers and small vans are only permitted to stay on your Pitch if they were used to tow the caravan and if both vehicles fit within the Pitch. They are not permitted to be slept in.

•    Can I pitch a tent or gazebo next to my campervan or caravan?

You will be permitted to erect a gazebo or purpose built fitted awning and one tent. This is provided that these items fit within your Pitch alongside your vehicle. Customers are only permitted to sleep in their campervan/caravan or tent.

•    Are gas cylinders allowed into the campervan area?

Gas cylinders are not permitted into the campervan site, except where they are professionally installed within the vehicle with appropriate certification.

•    Are generators or petrol fuelled cookers allowed into the campervan site?

Generators or petrol fuelled cookers of any kind are not permitted into the campervan site.

•    Are wood burning stoves allowed into the campervan site?

The use of large garden type furniture such as Chimineas; Fire pits; large wood burning stoves or any other item that is deemed to pose a risk to the safety of you or other campers is not allowed at any time.  We reserve the right to confiscate these items and/or refuse entry to the campervan site.

•    What type of ticket is needed to camp in the campervan site?

One campervan supplement ticket is needed per pitch, however every occupant staying on the pitch (whether in a vehicle or a tent) must be in possession of a valid weekend camping ticket for Download.

•    Are friends allowed to visit the campervan site during the festival?

Friends are allowed to visit the campervan site provided they are in possession of a camping wristband and are met at the entrance into to the campervan site.

•    How can I access the campervan site if arriving separately from the rest of my group, Can I get dropped off at the campervan site entrance?

You are welcome to be dropped off at campervan site but a member of the campervan party you are staying with must meet you at the entrance to the site.

•    I am hiring a campervan for the festival; can it be delivered to and collected from the campervan site?

Yes it can. You will need to arrange the delivery time to ensure you are already at the campervan site to meet the vehicle on arrival. We cannot take responsibility for the vehicle when it arrives. If you are not there to receive delivery of it, it may be refused entry.  All vehicles would need to be collected by midday on Monday 16 June 2014. 

Full Campervan terms and conditions can be viewed here http://mail.live-store.com/images/download/2014/campervansupplementticket.html

Food from around the world, from fish‘n’chips to stir-fried chicken to tofu-burgers – there will be plenty on stalls on site, catering to a wide variety of tastes! Soft Drinks and Beer will be available all day and the bars in the campsite entertainment zone will be open until well after the main show finishes.

You can bring your own alcohol with you if you are camping, though it will not be permitted in the music arena. Remember, no glass bottles are allowed anywhere on site, but cans of drink are fine in the campsite only.You may take food and soft drinks in to the event arena for your own consumption provided that any soft drinks are held in unopened and sealed plastic or paper containers with a capacity of 500ml or less. Food hampers/cool bags/boxes will not be permitted in the arena.

Should you have dietary requirements that mean you need to bring medicine or your own food or drink (outside of the above guidelines) in to the arena, please ensure you take with you a doctors note to show to the stewards. Any question on this, please drop us an email to info@downloadfestival.co.uk

There will be full festival markets dotted all over the site providing all kinds of things that you will need to survive the three or four days you intend to stay with us. Market stalls include clothes, jewellery, massages, piercing & tattoos, organic foods, souvenirs, merchandise, chairs, and loads of other stuff.

FESTIVAL STALLS
Commercial and Festival caterers click here

LITTER
It takes us a whole week to clear the Donington of all the litter left. Litter bins and skips will be provided for your use around the site, try and make your weekend environment better and use them!

BRING

A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece and of course YOUR TICKET!

Bring enough cash for the weekend, and/or a cash card (keep it safe!) - We have many cash machines onsite, all which accept all UK debit cards - some of the machines will also accept all International & credit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required. A £2.50 fee will be charged to use the machines.

Bring ID if you look under 16 in order to be admitted to the festival.  You will also need ID if you want to buy alcohol and look 21 or under.

Medication - If you need to bring medication with you, we recommend bringing a doctors note or a prescription for it if it is not easily recognisable.

Plus, tell your friends of any allergies you have.

Check out the latest weather update before you leave for Donington.

DO NOT BRING

Offensive weapons or anything that may be considered offensive, even if you're planning to use it for camping (it won't be allowed in)

This includes: ANY glass containers, ANY pets, Laser pens (they are dangerous and may result in eviction without refund)

You may take food and soft drinks in to the event arena for your own consumption provided that any soft drinks are held in unopened and sealed plastic or paper containers with a capacity of 500ml or less. Food hampers/cool bags/boxes will not be permitted in the arena.

Standard compact cameras will be permitted, though you will not be able to take in a camera with a lens longer than 6 inches. Video cameras are not permitted on site.

Chinese lanterns are not permitted anywhere on the festival site.

Flags on poles are not permitted in the arena. You can take them in to the campsites however.

Pushchairs and buggies are not permitted anywhere on the festival site.

In the main campsites, you will not be permitted to bring in gas canisters or petrol fuelled cookers. Anyone found in possession of a gas cylinder or petrol may be asked to leave.
 

The recommended cooking stoves are any solid fuel type such as:

Disposable BBQ’s
Hexi Stove with solid fuel block

Gas cylinders will be permitted in the Campervan Site, providing they are professionally installed and certificated in a caravan/campervan.

Petrol fuelled cookers and generators will not be permitted in any campsite.

Now in its eleventh year, RIP at Download Festival is the original and best rock experience. From sunup to sundown, RIP is the sweetest, most rocking campsite in the kingdom. Enjoy the green, green grass, space for your car next to your accommodation, superior amenities, and twenty-four hour assistance from our event management station.

See here for full info on all of the RIP Camping and Hotel Packages still available and to order your RIP experience for 2014!

Hot Tickets which allow you to add a Guest Area Pass on to your festival ticket are also available here. Please note Hot Ticket buyers also need to purchase a full 3-day weekend festival ticket.

BY COACH – The greener way to get there by road

BIG GREEN COACH

Low cost travel direct to the heart of Download Festival with Big Green Coach – exclusive coach provider to Download Festival.  Let the Download atmosphere begin the moment you step on board and sleep it all off on the way back home.

6 reasons to choose Big Green Coach:
1. We offer a very large coach network to Download Festival!  Choose from 58 departure locations from around the UK.   So there should be a pick up point close to you!
2. We offer a choice of arriving on Wednesday, Thursday or Friday with a Monday return. 
3. Big Green Coach has lowered the coach seat prices that were offered in 2012, making it even more affordable to arrive by coach.
4. Our coaches are direct to the heart of Download Festival.
5. Big Green Coach is the largest festival coach provider in the UK so you know you are in safe hands, so why not sleep off a heavy weekend.
6. We are the greenest way to get to the festival, not only because coach travel is the greenest way to get to the festival, but because Big Green Coach commits to sponsoring and protecting 5 square foot of Amazonian Rainforest, for ten years, for every customer we take to Download Festival. No one is greener than us!

Go to http://www.biggreencoach.co.uk/downloadfestival to secure your seat.  Demand for Big Green Coach services will be enormous so please book your seat as soon as you can.

Ministry of Welfare provide the welfare services at the event. They have over 10 years experience of helping people at events across the UK. There are two posts, one near the entrance and one in the area. Look out for the MOW & Paw print sign.

Welfare is open 24 hours a day and is able to offer festival & travel information, advice & leaflets on safer drug use & sexual health, support for lost children or lost friends, support for victims of crime, a sleeping area for people in need and emotional support for anyone having a bad time at the event.

They also supply ear plugs, rain poncho’s, foil blankets, sunscreen, sanitary protection, water & emergency clothes. Some incur a minimal charge.

The posts also deal with lost property issues, please be patient as this service gets extremely busy at times. After the event, please email mowlostproperty@hotmail.com (Emails will be answered a few days after the event).

Do you want the chance to work at Download Festival?

Festaff are looking for Info Point Personnel to work at this years festival. Apply with Festaff for the chance to become a member of their team. You'll find full information here.

Here's how it works: If you are successful,  once on site at Download you are required to work where and when required by the Music Festival promoter and Festaff management. You will be advised as far as possible of shift patterns, etc. in advance of the music festival but we cannot be 100% accurate of all that is required until on site. Please bear this in mind.

Apply here

Should you have any questions about the festival that are not answered here, please email info@downloadfestival.co.uk

For RIP enquiries, please email livenationexperience@livenation.co.uk

BAND SUBMISSIONS
We are not accepting band submissions for this event. Please do not send through any submissions as they will be deleted.

MEDIA ENQUIRIES
For all press/media enquiries, please email: download@borkowski.do

FESTIVAL STALLS
We do not accept applications for stalls at the festival.  Please do not send in applications as they will not be responded to.

CATERING STALLS

Please contact D & J Catering if you wish to have a catering stall at Download.

PARTNERSHIP ENQUIRIES
For any advertising or sponsorship enquiries please email:  partnerships@livenation.co.uk